Our aim is to make you fully satisfied with your order. If for any reason, you are not pleased with your order and you would like to return an item, the returned item must comply with our returns policy. You may return your unused product by informing us via our contact form within 14 days of the date of delivery. We will not be able to accept returns if we have not been notified within 14 days. Refunds are allowed, but product exchanges are not. Refunds are performed contingent that the client solely bares the return cost. The product – as stated earlier – must be returned new, unchanged, with its label on, and in its initial condition and its packaging.
If you would like to return an item, you must fully comply with the provisions stated below:
- Items must be returned unworn, unwashed, undamaged and unused, with all tags included.
- Items must be returned in their original packaging.
Please try on your purchases with great care and return them in the same condition you received them.
In case you have received an item in a damaged condition, or if it doesn’t match the description on our site, please advise our Customer Service team as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a full refund of the faulty item.
CANCELLING YOUR ORDER
Cancelling under the Consumer Contracts Regulations.
Depending on where you live, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“CCRs”). If you choose the option to cancel your order we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee. Unless the consumer expressly chose a kind of delivery costing more than the least expensive common and generally acceptable kind of delivery offered by the trader. However you will be responsible for the cost and arrangement of returning the item(s) to us.
To cancel an order, you must clearly inform us, preferably:
By filing out our contact form giving us your name, address and order reference.
If you cancel an order (or part of an order) during the 14 days period, you must return the product(s) within 14 days after the day on which you received your order.
If you cancel an order or return an item within the 14 day period, we will process the refund due to you. Our refund will be completed within 14 days after the day on which we received your return. We will keep you updated when we receive your returned items, as well as when the refund has been completed.